Domain Information
Abuse Policy
If you feel you have received any form of abuse from our network or systems please contact us immediately at abuse@attain.uk.com.
Abuse is considered to be, but not limited to:
Hacking attempts
Spamming
Phishing
Dissemination of computer viruses
Illegal web site content
IRC Activity
Network disruption e.g DoS and DDoS
When contacting us please provide as much information as possible:
Once we have received your complaint, we will investigate and contact any relevant customers as required and will respond back within 5 days of receiving your complaint.
Complaints Policy
We pride ourselves on customer satisfaction. However, sometimes things can go wrong and if you’re not satisfied with our response we want to know about it. Your feedback helps us improve our service.
Step 1 – Contact us
If you’re unhappy with any aspect of the service or support you’ve had from us, then the first step is to contact our support team. We will aim to resolve most problems quickly and informally as soon as you get in touch. We can be contacted 5 days a week by phone between the hours of 9 am and 5 pm or you can email us at any time via the link below:
Email contact form: https://www.attain.uk.com/get-in-touch
Telephone: 01942 247884
You will receive acknowledgment of your complaint within 3 working days and a final response within 14 working days.
Step 2 – Escalating
After completing step 1, if you are still not satisfied with the outcome you have received from our Customer Support Manager, you can make a formal complaint in writing to a company Director. Please send the full details of your complaint, include what steps you would like us to take to resolve the issue. One of our Directors will then review your complaint and the responses from our team.
You will receive acknowledgment of your complaint within 3 working days and a final response within 14 working days.
Please send your complaint in writing to:
Customer Complaints
FAO: Directors
205-206 Atlas House
Caxton Close
Wigan
WN36XU
For all .uk domain disputes please contact Nominet via the following link https://www.nominet.uk/domain-support/uk-domain-disputes/
Domain Registration
If you would like to purchase a domain name please contact your account manager, you will need to provide the following information in order for the purchase to be completed. Once the domain has been purchased your account manager will confirm this in writing.
Domain name:
Your registered address:
Your company number:
Each domain name you request to be purchased will be registered for a minumum of 2 years for .co.uk and 1 year for all other types of domain names, unless other wise stated in your request email.
Domain Renewals
With all domain name renewals your account manager will contact the customer direct at least 7 days before any domain name is due to be renewed, we will not renew or register any domains until we have written authorisation from the customer.
Domain Transfers
In order to transfer a domain name to another registrar please provide the following information in writing to your account manager.
Domain name:
New registrar tag:
Once your account manager has received your request this will be process within 48 hours and your account manager will contact you via email with progress updates until the domain has fully transferred.
Payment Terms
Our standard payment terms are 14 days from receipt of invoice, if you have any questions regarding payment or any other account enquiries please email accounts@attain.uk.com
Cancellation/Refund Policy
If you wish to cancel/receive a refund for a domain purchase please submit in writing the following information:
Domain name:
Reason for cancellation/refund:
This request needs to be sent to your account manager within the 14 days of the domain purchase confirmation from your account manager.
Domain transfer fees are not refundable.
Please Note:
We only provide a service level agreement (SLA) in respect to business products and services we offer.
Our aim is to provide a high quality service based on its own infrastructure, but we are unable to provide a service level agreement in respect of any third party suppliers we may use.
We provide bespoke services and solutions based on the client’s needs and in turn all service levels are agreed with the client direct. All clients have direct access to an account manager.
As part of our commitment to our client we aim to respond back to any request made within 24 hours via email or phone call.
Please refer to our general Terms and Conditions and Privacy Policy for more information.
Please refer to Nominet Terms and Conditions for any .UK domain names.
